FAQ

Jewelry Care and Maintenance

How do I clean gold-plated jewelry at home?
What is the best way to store sterling silver necklaces to prevent tarnishing?
How can I maintain the shine of my gemstone rings?
Are there specific cleaning methods for hypoallergenic earrings?
What precautions should I take when wearing jewelry in water?

Materials and Quality

What are the benefits of 18K gold over 14K gold in jewelry?
How can I identify genuine sterling silver pieces?
What does "nickel-free" mean in jewelry descriptions?

Crystal Healing and Benefits

What are the healing properties of clear quartz crystals?
What are the healing properties of rose quartz crystals?
How do I cleanse and charge my healing crystals?
How do sound healing instruments enhance crystal healing?

Sizing and Fit

How do I accurately measure my ring size at home?
What is the standard length for women's necklaces?

Ordering

How Can I Place an Order?
Are there any discounts or promotions available?
Can I make a custom order?
Do you offer Gift Wrapping Services?

Shipping & Delivery

How does ordering from multiple brands on Pure Quartz work with shipping?
How long does shipping take?
Do you offer international shipping?
My package arrived in packaging that wasn’t branded as Pure Quartz. Is this normal?

Returns & Exchanges

What is your return policy for jewelry?
Can I exchange a product if I ordered the wrong size?
Are custom items eligible for returns or exchanges?

Customer Support

How can I contact customer support for an issue?
What should I do if my order arrives damaged?
Do I talk to real humans when I contact support?

Account & Membership

Do I need an account to shop at Pure Quartz?
How do I reset my password if I forget it?
Why would I create an account at Pure Quartz?

Privacy & Security

Is my payment information secure?
What personal data do you collect when I shop?
How do I unsubscribe from marketing emails?